SCHEDULING
revealed that 60% of Australians feel
frustrated by the process of finding and
booking a healthcare appointment, while
51% postponed treatment simply because
they could not find an available appointment
that suited them.
study found three in five patients (59%)
experienced increased pain, almost half
(46%) had their condition worsen and more
than one in three (35%) had their general
health deteriorate.
As one of the fastest-growing healthcare
practice groups in Australia, Medicross
comprises over 17 practices located
across Queensland and has adopted new
technologies to facilitate its growth.
begins from booking your appointment
online or through a mobile app to having a
Skype consultation with your specialist. Each
Medicross practice offers online appointment
booking, free Wi-Fi, Telehealth consultations
and Electronic Medicare claiming options, and
is constantly staying abreast of technology
changes that can be implemented to enhance
the patient experience and make its practices
run more efficiently.
innovations in healthcare-practice technology
enable patients to experience increased
convenience and accessibility.
any barriers to accessing convenient
healthcare treatment," he explains, adding
that the tech-driven experience begins when
the patient books an appointment with a
Medicross GP or dentist.
appointment that best suits them," he adds.
Medicross.com.au website or through the
Medicross 1stAvailable mobile app all
without waiting to call and speak to the
receptionist during opening hours."
is making sure that, as Medicross practices
grow, the burden on administration staff
doesn't increase.
convenience and flexibility of booking an
appointment with their preferred practitioner
without relying on already burdened
practice-management staff. Information is
automatically transferred into our practice-
management system, Genie," he says.
practices in order to make the waiting-room
experience more enjoyable and help patients
to pass the time.
gossip magazines, they can now surf the net,
reply to emails or access their social-media
accounts using any web-connected portable
device," says Charles.
video consultations, which fall under the
Medicare scheme. Patients who need to
see a specialist can have their consultation
together with their GP on Skype.
travel, and because the GP sits in on the
appointment, they get the information
straight away," Charles explains. "Patients
are voting to manage their healthcare needs
online. They all want to access their provider
online and the leading providers are the ones
that have made that move first."