responding, the majority were female (95%),
average age of 48 years and 12.8 years
working in aged care.
and common to all projects was a staff-based
measure of individualised care (Chappell, Reid
and Gish, 2007), selected to examine the
complexity of the concept of person-centred
care. The ICI comprises four sub-scales
representing three domains of individualized
care: knowing the resident, opportunities for
autonomy and choice for the resident, and
communication (between staff members,
and between staff and residents). These
core elements are examined using data to
demonstrate the utility of this tool to identify
strengths and weaknesses in the practice of
person centred dementia care. The discussion
is framed around the data that reveals higher
scores on the dimensions of `knowing the
resident' and `communication' but less robust
scores on resident autonomy. This is analysed
in relation to how the information from the
ICI can enable care providers to target quality
improvement to areas of weakness and
highlight how strengths can be used to build
on to achieve dementia care excellence.
Bupa Care Services Australia
selected to commence their journey with a
focus on developing our people by way of an
intensive and extensive training program called
Excellence" program.
by Bupa Care Services in partnership with
Bradford University Dementia Group with a
focus on understanding the experience of
people living with dementia and enabling care
that optimises personhood and wellbeing.
training to create a person centred culture
where staff
· understand each person's life story and
support and care
they act or react is related to unmet needs
emotional, social and physical such as ,
comfort, identity, attachment, inclusion and
occupation
with dementia are "labelled" toward more
person centred use of language.
relationships with families as staff are
empowered by knowing each resident well and
families seem to trust the staff in this way.
empowerment of staff and teams around a
common purpose of person first; real and a
consistent person centred approach for people
living with dementia.