time, less no-shows and
more new patients
appointment booking solution went
live at Medicross Coomera in May
2013, and in just nine short weeks
a total of 2660 new and existing
patients had booked using the service.
business and highlights the fact
that front-desk staff are spending
significantly less time on the phone,
along with the noticeable reduction
in `no shows' and the increase in the
number of new patients.
the ability to communicate with the
client standing in front of them,
instead of being distracted by the
phone. This means that the patient
experience is 10 times better," he says.
"We have had fantastic feedback. The
uptake for our online-booking service
is strong. It works well for everybody
and we are very pleased with that."
technology was rolled out to all
Medicross practices, including general
practices and dental practices. Charles
Jewaskiewitz attributes part of the
medical group's growth to the online-
booking offering.
ringing around and no more being
placed on hold. You don't have to
remember lots of website addresses,
you can make your bookings out of
hours and you can quickly find an
appointment in an emergency."
results. "It just works great, and
because the staff has supported the
implementation, we have achieved
such high booking volumes," says
Amanda, who estimates that 45 to 50
less phone calls a day are having to be
answered because patients are going
online to book.
are choosing no more ringing around,
no more being placed on hold and no
more remembering lots of website
addresses or logins," Amanda adds.
"They want the convenience of making
healthcare bookings out of hours and
being able to quickly find an answer
when the situation is urgent."
· Patient experience rated `10 times better', according to patient surveys.
· Averaging 200 online appointments per week.
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Existing