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Phishing
This word is derived from the English word
fishing and describes attempts to illegally obtain sensitive information such as usernames
and passwords. Credit card numbers are also often targeted by phishing. ID theft resulting from phishing is a growing problem in
contemporary society.
ART is responsible for identifying misuse of
Telenor's services on the internet. The next step
for ART is to take the appropriate measures and to
warn our customers about what has happened. If
for instance ART has established that somebody
has gained unauthorised access to the password
of a customer's online.no e-mail account (as a
result either of phishing or of the password having
been compromised through insecure use) the
ART personnel will immediately provide the user
account with a new password and the customer will
be contacted by the Telenor Customer Service.
However, our experts at ART also work on other
problems. The majority of cases involve malware on
customers' computers. Very often the customers
themselves are not aware that their machines
have been infected. These infected machines
may be used to send out spam or participate in
Denial-of-Service attacks. Phishing is a growing
problem throughout Europe. In 2012 Telenor
ART accordingly dedicated much of its efforts to
countering phishing activities, i.e. criminal attempts
to acquire customers' usernames and passwords
for Telenor services.
telenor
abuse
response
team
(art)
Telenor norway's efforTs To seCure safe
inTerneT experienCes for users require
speCial experTise in many areas. Telenor
norway's abuse response Team (arT)
works aCTively To deTeCT and resTriCT
The harmful effeCTs when CusTomers'
passwords go asTray or maliCious
sofTware (malware) appears
on CusTomers' CompuTers.
Some ART results in 2012
18,394
cases processed
3,761
cases of compromised customer
passwords detected
85
phishing websites closed
DDoS attacks
DDoS stands for distributed denial-of-service. It is based on the attacker getting a number of computers to send so much network
traffic to one or more other computers that desired traffic does not get through. This stops machines which are subjected to a
Denial-of-Service attack from functioning.
Malware
This word is a combination of malicious and software and is a collective term for various types of malicious software. Computer
viruses, computer worms, spyware, and Trojans are examples of malware.