SCHEDULE OF EVENTS Sunday, November 10, continued 11:00am–12:30pm 1:30pm–3:00pm Seller Leads: 20 Best Ways to Get Them Room 306, Esplanade Level Speaker: Walter S. Sanford, Sanford Systems and Walter S. Sanford Strategies, Kankakee, IL Don't miss this opportunity to take control of your listing inventory. Identify the most receptive demographic groups, provide low-cost value to each of the best seller demographics, and analyze the cost-to-benefit relationships of different contact procedures including social media, the web, blogging, email, telephone, direct mail, and personal visits. 1:30pm–2:30pm Rock Solid Listing Strategies Room 132, Exhibit Level Speaker: David Knox, CSP, David Knox Productions Inc., David Knox Minneapolis, MN Learn how to get more listings through proactive prospecting and power presentations. Uncover how to find motivated sellers before your competition does, what it takes to establish yourself as “the one” to contact first, and an eight-step listing presentation that will set you apart from the others! 11:00am–12:30pm Negotiating the Commercial Lease Room 305, Esplanade Level Speaker: Richard Muhlebach, CPM, CRE, Richard Muhlebach Richard Muhlebach LLC, Woodinville, WA Discover how to bring value to your clients by skillfully negotiating commercial leases. Understand important lease provisions and how to negotiate leases when representing both landlords and tenants. Developed with IREM. 11:00am‒12:30pm The Right Business Building Tools, Right Now Room 307, Esplanade Level Panel Moderator: Nobu Hata, National Association of Nobu Hata REALTORS®, Chicago, IL Several speakers will talk about one real estate business building tool in short, TEDTalk style presentations. You will hear hard-hitting and specific information in bite-sized pieces from the pros, using the tools themselves. Marketing, infrastructure and business planning are just a few of the topic possibilities. Achieving a 5-Star Award in Customer Care Room 306, Esplanade Level Speaker: Richard Flint, Richard Flint International, Richard Flint Newport News, VA Join the discussion on the importance of customer care from a leadership perspective. Using the 5 Foundational Star Principles that guarantee customer satisfaction and customer loyalty, the difference between customer service and creating customer care, as well as the behaviors that send the wrong message will become clear. 11:00am–12:30pm SCHEDULE OF EVENTS 1:30pm–3:00pm Creating the Digital Real Estate Office: User Group Room 131, Exhibit Level Panel Moderator: Katie Lance, Katie Lance Consulting, San Francisco, CA Panelists: Aaron Wheeler, CRS, e-PRO®, RSPS, Oakville Properties, Campbell, CA Shannon Williams King, ABR®, GRI, Schoolhouse Realty, Alexandria, VA Kendyl Young, GlendaleDIGGS, Glendale, CA Jeremy Lehman, The Boutique Real Estate Group, Brea, CA A panel of real estate brokers will provide an overview of the digital tools, workflow and processes they use to transform and grow their real estate businesses. Content was developed by Cartavi. Mobile – It’s Not Just About the Apps Room 135, Exhibit Level Speaker: Stephen Pacinelli, Move, Inc., Stephen Pacinelli Westlake Village, CA Hear the latest strategies and techniques that will help you to identify and maximize mobility. From refining your communications for mobile consumers to learning the best tools to make you more productive, these are strategies you won’t want to miss. 1:30pm–3:00pm Green Home Automation Room 130, Exhibit Level Panel Moderator: Chad Curry, National Association of REALTORS®, Chicago, IL Panelists: Annette Bubak, Nevada ENERGY STAR Partners – GREEN Alliance, Las Vegas, NV Melisa Camp, greenhab & HomeSmart Elite Group, Phoenix, AZ Melanie Wyne, National Association of REALTORS®, Washington, DC A multi-perspective panel provides insights and information about the latest tools that are being used to increase green/sustainable applications in the home. Discover ways to work together for the benefit of all. 12:00pm–1:00pm Straight from the Top: Insights from Lending Leaders Room 302, Esplanade Level Participants include: Kevin Watters Bank of America, Matt Vernon, Home Loan Sales Executive JPMorgan Chase, Kevin Watters, CEO Quicken® Loans®, Bill Emerson, CEO Wells Fargo, Mike Heid, President Bill Emerson Be among the first to hear about new lending opportunities from the decision makers who are implementing them in local markets throughout the country. A panel of CEOs and other senior-level executives from lender organizations discuss their thoughts on what is needed for a continued recovery in the Mike Heid housing market and what challenges lie ahead for REALTORS® and lenders. Their discussion also covers making financing more efficient in a low inventory environment. A session marked with this icon indicates it is being recorded. Premier Access registrants can access these recorded sessions for free. Activation instructions can be found on the ticket provided with Premier Access registrants’ badges. All other registrants can review purchase options at the Session Recordings kiosk or online at www.playbacknar.com. 29