SCHEDULE OF EVENTS Friday, November 8 8:00am–10:30am 8:30am–10:30am Residential Economic Issues & Trends Forum Gateway Ballroom 103, Exhibit Level Speakers: Lawrence Yun, PHD, National Association of REALTORS®, Washington, DC John Krainer, San Francisco Federal Reserve Board, San Francisco, CA Zan Monroe, Fayetteville Regional Association of REALTORS®, Fayetteville, NC NAR’s Chief Economist presents the latest updates on issues that are currently impacting the residential market and his perspectives on their impact as we head into 2014. Two industry experts will join him to discuss techniques for identifying inventory trends, record low interest rates and how housing inventory dynamics have a robust impact on both home values and mortgage finance. 8:45am‒9:45am Lawrence Yun Global Perspectives and Opportunities for Real Estate Professionals: Global Business & Alliances Committee Room 305, Esplanade Level Join attendees interested in doing global real estate business, and hear overviews from a cross section of U.S. and international professionals. The jam-packed agenda includes best business practices presentations, a new technology tools panel, networking opportunities, a panel of franchise representatives and much more. This is one of three sessions that will be simultaneously translated into French, Japanese, Mandarin Chinese, Portuguese and Spanish. 8:30am–9:30am John Krainer Zan Monroe Transitional Land: Current Trends in Use and Markets Room 130, Exhibit Level Nancy Surak Speaker: Nancy Surak, ALC, CCIM, Eshenbaugh Land Company, Tampa, FL Gain a strong and timely understanding of what’s happening now in transitional land transactions. Analyze current trends in agricultural uses and land development for both residential and commercial uses, as well as how these trends are driving markets and values. Power Networking Room 300, Esplanade Level Six themed power networking opportunities are scheduled for Friday and Saturday. Participants will have the chance to introduce themselves to other attendees, exchange business cards, and decide whether they would like to meet at another time and discuss possible business opportunities. A facilitator will explain the process and make this a fun way to begin new business discussions! 10:30am‒11:30am SCHEDULE OF EVENTS 8:30am–10:00am Investors Make a Comeback: 1031 Exchanges Return Room 130, Exhibit Level Speakers: Rochelle Stone, Starker Services, Inc., Rochelle Stone Los Gatos, CA John Mangham, CPA, Starker Services, Inc., Los Gatos, CA Refresh and enhance the skills essential to working successfully with investors. Review the most current 1031 Exchange rules and regulations and how any regulation John Mangham changes may impact an investor’s decision property ownership decisions. Discover market opportunities you may have overlooked, as well as review ways to coach agents on how to work with investors while building a client base. 10:30am–12:00pm Managing an Unexpected Volume of Leads Gateway Ballroom 102, Exhibit Level Panel Moderator: Max Pigman, CRS, GRI, Max Pigman realtor.com®, Westlake Village, CA Panelists: Tristan Ahumada, Keller Williams Realty, Westlake Village, CA Michelle Horinek, Prestige Realty, Whitehouse, TX Don Matheson, The Matheson Team RE/MAX Fine Tristan Ahumada Properties, Scottsdale, AZ Steve Pacinelli, Move, Inc., Westlake Village, CA A rapid surge in lead generation sounds like a good problem to have, but it can create customer frustration if the leads are coming in faster than you can service them. This panel uses case studies from agents to illustrate how they changed their entire workflow. Also get a behind-the-scenes look at a variety of lead generation programs as they share examples, techniques and tools that have helped them succeed. Team Dynamics Room 135, Exhibit Level Speaker: Pamela Ermen, CRS, GRI, Real Estate Pamela Ermen Guidance, Inc., Virginia Beach, VA A dyanamic presentation on team dynamics! Identify the five stages of business growth and how they apply to the growth of a successful real estate team; recognize six major pitfalls to avoid when creating a team; and define the benefits for both the office environment and individual agents, which result from the growth of successful teams. 10:30am‒12:00pm 8:30am–10:00am Property Management Forum Room 302, Esplanade Level Speakers: Chris Mellen, CPM, Simon Companies, Braintree, MA Richard Muhlebach, CPM, CRE, Richard Muhlebach LLC, Woodinville, WA Both residential and commercial property managers will benefit from this discussion of the impact of recent legislative developments on business and best practices for property management agreements. All will participate in a discussion on hoarder and domestic violence issues and how they can impact your business. Chris Mellen Tips for Avoiding Fiduciary Duty and Related Lawsuits Richard Muhlebach 12 A session marked with this icon indicates it is being recorded. Premier Access registrants can access these recorded sessions for free. Activation instructions can be found on the ticket provided with Premier Access registrants’ badges. All other registrants can review purchase options at the Session Recordings kiosk or online at www.playbacknar.com. Room 302, Esplanade Level Speakers: Scott E. Kossove, L'Abbate, Balkan, Colavita & J.P. Endres Fein Contini, L.L.P. , Garden City, NY J.P. Endres Fein, GRI, Better Homes & Gardens Rand Realty, White Plains, NY Real estate professionals of all levels of skill and experience are encountering challenges with their role as fiduciaries to their clients. According to the 2013 Legal Scan, breach of fiduciary duty ranks as the most prominent issue this year. The two experts provide practical tips, and teach attendees how to implement and follow best practices to ensure they are fulfilling their fiduciary duties.