PRE-CONFERENCE COURSES/CMCP can be fully implemented. But what is your transition plan? Is there an order to move in or a checklist to make sure you do everything that needs to be done? Come to this class and learn transition strategies for planning your migration to Next Generation 9-1-1. Whether you are going the baby-steps route or looking to do it all at once, we will talk you through the creation of a master plan for this major change that is occurring in our industry. Troubleshooting Technology: A Telecommunicators Guide to Communicating with IT When it comes to glitches with technology, many telecommunicators have the mistaken belief that disaster is imminent. While CAD may actually be crashing, it is NEWfor2013 more likely a problem with a position rather than the system as a whole. This class helps line staff understand the tools they use and allows them to recognize the difference between an acorn dropping on their head and a falling sky. Technology and functionality will be covered at a very basic level. Attendees will leave with an understanding of how to effectively communicate problems they may be experiencing in order to gain the most expeditious and effective resolution. All events take place at the Charlotte Convention Center unless otherwise noted. Center Manager Certification Program Thurs, 6.13 – Sun, 6.16 | 8:00am – 6:00pm | Westin Charlotte NENA’s Center Manager Certification Program (CMCP) is designed to equip current, new, and potential PSAP and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agency through a rigorous 40-hour course of lecture and lab-based education. The CMCP, unlike many other upper-level emergency communications training programs, utilizes a real-world, hands-on approach that is focused on topics encountered daily by managerial and supervisory level personnel: Business Writing, Financial Management, Human Resources, Legal Issues, and Communications Skills. With a curriculum built by current and former 9-1-1 center managers with decades of combined supervisory and training experience, the program will provide you with knowledge and skills that can immediately and dramatically improve your on-the-job effectiveness and enhance your agency’s everyday operations. Visit www.nena.org/cmcp for full program details. Live Learning Center Wish you could make it to every NEW FOR 2013! breakout session? Now you can with the Now included with your full conference registration. NENA 2013 Live Learning Center! The LLC provides you with online, on-demand access to audio and synchronized presentation materials* from every Education & Training Session at NENA 2013. That’s 90+ hours of expert presentations addressing best practices, innovations, trends, and more available at the click of a mouse! *Presentation material(s) available as authorized by presenter(s) 8 www. nena.org/nena2013 Don’t forget about special workshops on Thursday, 6.20! See page 20 for details.