Also on Monday, 6.17 First Timers’ Breakfast | 7:00am – 7:45am Networking Reception in the Expo Hall | 5:00Pm – 6:30Pm EDUCATION & TRAINING MONDAY, 6.17 tion, with a specific focus on how policy, governance, and funding play a major role in driving PSAPs to consolidate. PUBLIC EDUCATION & OUTREACH Educating the Public About Text-to-9-1-1 When developing a public education program, you must first determine your target audience. That has never been as important as it is with the arrival of text-to-9-1-1. A 9-1-1 educator needs to be sure to consider who most needs to know about texting and what the critical messages are. This session will deliver take-home ideas for what a 9-1-1 agency should consider when developing a textto-9-1-1 public education program. A December 2012 FCC announcement has put text-to-9-1-1 services on a fast track to nationwide availability by mid2014. This session examines the realities of texting to 9-1-1, how Next Generation 9-1-1 plays a role, how texting to 9-1-1 will impact PSAPs, and in particular, how calltakers will interact with texters requesting service. NG9-1-1 & EMERGENCY SERVICES Bridging Silos in Your Public Safety Neighborhood NG9-1-1 is regional in design and holistic in its approach to improving public safety. Panelists will share real-world insights on how they have approached NG9-1-1 implementation challenges and torn down the silos within their agencies and municipalities. Discussion will include topics such as interoperability challenges, mutual aid plans, legislative issues, and funding. GIS Lessons Learned: Statewide Initiatives to Prepare GIS for NG9-1-1 This session examines two states, Michigan and North Dakota, that have taken significant steps to prepare their GIS data for NG9-1-1 systems. This presentation provides an overview of each project, including: the development of GIS data, improvements to GIS road centerline accuracy, project obstacles, community outreach initiatives, data sharing agreements, and GIS repository functions. 2:45Pm – 3:45Pm APPLICATIONS & EMERGING TECHNOLOGIES Indoor Location Accuracy With location accuracy requirements evolving, the next frontier is indoor location and the Z-axis. Attend this session to hear from FCC and industry leaders about current location accuracy initiatives and technologies, as well as what they mean for 9-1-1 and your PSAP. NG9-1-1 BASICS Databases in NG9-1-1: An Overview NG9-1-1 involves multiple systems that are controlled by software and databases. The databases and their inclusive content, when properly maintained, will allow agencies to intelligently manage, control, and provide multiple sources of data and information to PSAPs and first responders. This high-level overview of NG9-1-1 systems, software, databases, and the data contained in these databases introduces non-technical managers and administrators to the basics. TELECOMMUNICATOR ISSUES Newbies 101: The Evolution of 9-1-1 for Industry Newcomers The good old days were good… if you like party lines, bulky mainframes, and presticky notes passed around the PSAP. Advanced telephony and IP-based communications offer considerable opportunity to improve 9-1-1 service. Attendees will learn the history of 9-1-1, how technology has evolved and where we’re going, and the words behind many common acronyms. LEADERSHIP & MANAGEMENT A Facilitator’s Guide to Meetings This presentation provides numerous tips and techniques for facilitating meetings and ensuring that your group’s goals and objectives are met (and participants remain awake and engaged). Participants will leave with a diagnostic tool for determining what causes meeting issues and how to address and resolve problems before they arise. FUNDING & REGULATION PSAP Consolidation: Policy, Governance, & Funding Consolidation is nothing new; it’s been a trend for years. However, we need to examine the issues surrounding consolidation through the prism of today’s funding and governance environment. This session discusses the pros and cons of consolida- ... TEXT MESSAGING Text-to-9-1-1 on the Fast Track: What You Need to Know Get ready! Text-to-9-1-1 is no longer just for early adopters. It’s going mainstream. PERSONAL & PROFESSIONAL DEVELOPMENT Caught in the Middle The heart of management in public safety communications rests on the shoulders of NENA 2013 Conference & Expo 11