EDUCATION & TRAINING TUESDAY, 6.18 and Critical Incident Stress (CIS) is a part of the job. This session focuses on what you can do to handle critical incidents, provides the most up-to-date information that individuals can use to process CIS, and informs on what supervisors can do to help employees who experience CIS. and call distribution for virtual PSAPs. This session explains how policy routing provides public safety the means to directly control how NG9-1-1 manages call delivery, and how its options and opportunities enhance immediate 9-1-1 call control. NG9-1-1 & THE PSAP NG9-1-1 Incident Handling & PSAP Operations This discussion will focus on how NG9-1-1 is likely to impact the way PSAP floor personnel handle requests for service. Helping people in need will still be the job of 9-1-1 – you’ll just have more information to help you do it. This will not be a technical discussion, but a look ahead from the call taker and dispatcher’s perspective, using real-world incidents as examples. GIS Addressing Military Installations Following the shooting at Fort Hood, a Department of Defense directive was issued requiring all military installations become E9-1-1 compliant by 2014. A project team was formed to conduct GIS data, MSAG, and ALI development at fifteen Marine Corps installations throughout the US. This presentation covers unique and challenging aspects to data development and applying an addressing scheme to an established military installation. IP Network (ESInet) project that serves fourteen counties and more than three million people. By blending local, state and federal funding, the project demonstrates how several counties leveraged their assets to share systems, while reducing costs and improving interoperability. 4:00Pm – 5:00Pm ACCESSIBILITY FCC Emergency Access Advisory Committee Update Come to learn about recommendations made to the FCC from work group projects developed by the FCC Emergency Access Advisory Committee (EAAC) under the 21st Century Communications and Video Act. The EAAC developed proposed solutions and made recommendations to the FCC to improve access to 9-1-1 emergency services for callers with disabilities in the NG9-1-1 environment. z PREPAREDNESS & CONTINGENCY PLANNING PSAP Mutual Aid: The Telecommunicator Emergency Response Taskforce & Hurricane Isaac In the wake of Hurricane Isaac, St. John the Baptist Parish in Louisiana requested assistance for their four-position PSAP. Six TERT telecommunicators and two TERT Team Leaders were deployed from Texas to assist the 9-1-1 center staff who been working for more than 40 hours without relief. How was this deployment different? Join Texas and Louisiana representatives as they share the challenges and lessons learned from the deployment. NG9-1-1 STRATEGIC PLANNING Designing PSAPs & Drafting RFPs in NG9-1-1 The planning and design of a new PSAP seriously impacts its functionality, and realizing the full potential of NG9-1-1 starts with the procurement process. Simply updating RFP language or using old designs can limit future capabilities. Attend to learn about avoiding common RFP and design pitfalls and how to get the most out of your new center, networks, and systems. HOT TOPICS Social Media in the 9-1-1 Center Social media usage has exploded and its use can be both beneficial for the center, as well as a new challenge for PSAP managers as employees use social media in negative ways. This presentation talks about the pros and cons of social media and gives managers practical legal tips to avoid conflicts or disciplinary problems resulting from inappropriate use of social media by employees. DATA MANAGEMENT NG9-1-1 Policy Routing: Programming Your Call Routing Choices The NG9-1-1 Emergency Service Routing Proxy (ESRP) function forwards calls to the appropriate PSAP and modifies call routing as needed, such as for rollover, alternate PSAP, disaster routing, PSAP out of service, PSAP CONSOLIDATION Virtual PSAP Consolidation: Brick & Mortar Not Required Cloud computing technology, IP-based technologies, and controllers capable of hosting multiple 9-1-1 call centers offer the potential to consolidate several PSAPs without requiring them to be in POLICY & GOVERNANCE Planning, Design, Governance & Deployment of an Operational ESInet This session provides insight into the planning, funding, sustainability, and governance of the complex Western Pennsylvania County Regional Emergency Services 16 www. nena.org/nena2013 Visit www.nena.org/nena2013/register to register online. Or download a faxable registration form at www.nena.org/nena2013/form.