EDUCATION & TRAINING WEDNESDAY, 6.19 TELECOMMUNICATOR ISSUES Today It Was Our Town In 2012, a tornado 27 miles wide struck Saline County, IL and killed 8 people. This presentation discusses how a small dispatch center worked to handle the overwhelming number of calls, the failure of the 9-1-1 network, the influx of volunteers, and the media. Learn about the procedures that were in place before and after the storm that helped mitigate its impact. environment without compromise. This session addresses ways to utilize CAD systems to effectively manage inbound data, including intrusion alarms and inbound i3 alerts. Learn how to optimize your system to accommodate all of these new types of data — text messages, pictures, video — in a safe, reliable, and available environment. and foster a better working environment through honest dialogue. PERSONAL & PROFESSIONAL DEVELOPMENT Director Secrets: Simple & Practical Advice for Career Advancement Have you struggled with promotions or getting noticed at work? This session will help you to start planning your big move! Seasoned 9-1-1 professionals will walk you through the steps necessary to rise up through the ranks. Everything from preparing a resume to sitting for an interview is covered. LEADERSHIP & MANAGEMENT What’s the Connection Between Recruiting, Training, & Retaining Your Employees? Recruiting, training, and retaining good employees can be challenging. Have you looked within your agency to assess policies and practices in these areas? This session explores some innovative, unique, and fun ways to recruit the right people, evaluate your training methods, and ensure you are able to hang on to those who you have invested so much time in. HOT TOPICS There’s an App for That… Are You Sure? Reaching out to 9-1-1 has become a no-brainer… or has it? It seems that every week a new “must-have” lifesaving app appears. How do these apps impact our PSAPs and what should we be telling the public about them? A panel of experts discuss the pros and cons of the apps that we in public safety communications need to deal with and what NENA is doing about them. ... TEXT MESSAGING To Accept or Not to Accept…That Is the Question This presentation will help public safety agencies identify key questions to consider in determining whether to enable text-to-9-1-1 in their community. It will also provide an overview of current NENA committee work being done related to text-to-9-1-1 public education and dispatcher training, as well as the NENA checklist created for PSAP staff. TELECOMMUNICATOR ISSUES The Dispatcher’s Role in NIMS Do you know the role you play as a public safety communications professional in using the National Incident Management System at your agency? Come learn what tools you have to facilitate use of NIMS, the responsibilities you have in getting an entire incident started on the right foot, and using NIMS to facilitate communication throughout an incident. NG9-1-1 MANAGEMENT Next Generation 9-1-1: Do Not Forget the Importance of the User Experience Unless managed properly, the barrage of new data coming into a 9-1-1 center could become a hindrance rather than an enhancement. The user experience (including the desktop) is the key to managing multimedia data, turning it into actionable information that actually benefits the incident response. This session explains why if the user interface isn’t effective, end users can’t benefit from the next generation network capabilities. INTERPERSONAL ISSUES Crucial Conversations One of the most difficult aspects of being a telecommunicator is communication! Whether you are a line level dispatcher or a supervisor, talking with your peers or partners can be a source of stress in many situations. By using tools presented in the book Crucial Conversations, you’ll learn how to improve your communication style 1:15Pm – 2:30Pm •••••• •••••• •••••• •••••• •••••• ... TEXT MESSAGING What Does SMS Mean to a PSAP? What are the biggest challenges that public safety institutions must look out for when rolling out SMS 9-1-1? Regardless of where you are in the text-to-9-1-1 deployment process, the lessons learned based on real experiences from early ANALYTICS & “BIG DATA” FOR 9-1-1 Managing the 800-Pound Gorilla in Your Center: Big Data in the PSAP Big data and life-saving apps can now be introduced into the 9-1-1 operational 18 www. nena.org/nena2013 3 Ways to Register: Online at www.nena.org/nena2013/register | Download a printable form at www.nena.org/nena2013/form | Call 202.466.4911 to request a printable form