EDUCATION & TRAINING MONDAY, 6.17 the “middle managers”. This session provides tips for success for supervisors and managers who are caught in the middle. Real-world examples and techniques will assist middle managers in communicating messages up and down, developing leadership, and avoiding the land mines inherent in middle management roles. could be in danger. Attend this session to gain the knowledge and resources you need to plan and prepare for these new and unusual calls. necessary equipment for each incident. Case studies will be presented of some of the technologies that are optimizing response and helping PSAP managers and dispatchers improve outcomes. LEADERSHIP & MANAGEMENT Quality Assurance: What Is It & What Can It Do to Improve PSAP Call Taking? This session provides a brief history of Quality Assurance (QA) and examines how it fits in with what we are doing in our PSAPs to improve our standard of care and practice. Panelists will discuss developing and implementing a QA program and explain how participants can easily create scoring forms for use in their centers. ... TEXT MESSAGING Text-to-9-1-1: The Deployment Journey Text-to-9-1-1 is undoubtedly part of the future of emergency communications. What options do wireless carriers have for compliance with FCC rules? What do these same rules mean for PSAPs in terms of a timeline for community roll out? This session addresses these questions, discusses ways to navigate the operational challenges of text-to-9-1-1 deployment, and provides functional clarity within each stage of possible deployment options. FUNDING & REGULATION FCC 9-1-1 Update In the past 12 months, the FCC has taken steps to address a number of critical 9-1-1 issues, including Next Generation 9-1-1 deployment, text-to-9-1-1, location accuracy, and more. Join Public Safety and Homeland Security Bureau staff for a discussion of current and future Commission actions and what they will mean for PSAPs nationwide. PUBLIC EDUCATION & OUTREACH Making a Big Impact with a Small Budget How do you effectively reach your community with important readiness or educational messages with little to no budget? This session focuses on ways to use grants, PR, social media, community partnerships, advocacy groups, and others low-to-no-cost channels of getting your message to the community. Participants will discuss strategies and real-life case studies to help you maximize your campaign’s reach and response. NG9-1-1 & EMERGENCY SERVICES PS ALI: Today’s Challenge, Tomorrow’s Landscape, & the Path Forward Sourcing the location of private-switch initiated 9-1-1 calls is becoming more complex as enterprises continue to roll out more sophisticated communications services. This session explores why locating PBX/MLTS 9-1-1 calls is a difficult problem, recent technical and legislative measures that attempt to address it, new technologies that help close this gap now, and how these solutions will evolve with the rollout of NG9-1-1. GIS Synchronizing Through GIS, MSAG, & ALI Data for NG9-1-1 Synchronization of GIS data with your MSAG and ALI is the first step in preparing for NG9-1-1 and meeting 9-1-1’s current needs. Cooperation between addressing authorities, GIS experts, and database management professionals is necessary for success. This session covers both the human and technology sides in this process and reviews several current standards necessary for successful data synchronization. 4:00Pm – 5:00Pm APPLICATIONS & EMERGING TECHNOLOGIES Addressing the Last Mile Problem: Communication with Off-Network Responders This session demonstrates how public safety mobile applications can help vastly reduce response times, increase situational awareness, and enhance communications by identifying and locating the most relevant responders and TELECOMMUNICATOR ISSUES Uncommon Incidents: What to Know About New & Unusual Calls Chemical suicide, swatting, bath salts, and more – what are these incident trends all about and what do 9-1-1 personnel need to know? If you don’t ask the right questions or aren’t adequately informed, your responder or 9-1-1 system NG9-1-1 BASICS Will NG9-1-1 Mean Data Overload? PSAPs across the country are already leveraging additional data to improve emergency communications. What can 12 www. nena.org/nena2013 Visit www.nena.org/nena2013/register to register online. Or download a faxable registration form at www.nena.org/nena2013/form.