PSAP / SPOUSE & GUEST TOURS PSAP TOURS SUNDAY, 6.16 MONDAY, 6.17 WEDNESDAY, 6.19 1:00pm – 4:00pm • Charlotte Fire Communications has 36 telecommunicators who work twelve hour shifts and 3 management positions for a total of 39 staff • Overall the Charlotte Fire Department employs 1,160 • 94,066 incidents were dispatched in 2012 technicians, 13 supervisors, and 6 management, technical and support personnel • Dispatchers work with over 1700 CMPD officers in patrol, investigative, and special units across 13 divisions, as well as Davidson and Huntersville officers • As the primary PSAP, call-takers answered over 840, 000 9-1-1 calls in 2012 SPOUSE & GUEST TOURS Every guest registration includes one tour of your choice from the following two options. Charlotte Fire Communications Charlotte Fire Communications has been housed in a Fire Station since 1991 and has undergone several renovations. They are in the process of consolidating with CMPD and will be building a new Communications Center. They dispatch City Fire only (42 Fire Stations) responding to fire incidents and as first responders on medical calls. These dispatches occur on a P25 800 MHz radio system using USDD station alerting affectionately called “Samantha”. Charlotte Fire Communications utilizes Visicad by Tritech, a Power 911 Intrado phone system, a Verint recorder, and Viking Acoustical Furniture. • The Communications Center started with only 3 positions, then grew to 8, and again to 11 this year • Shares a Back-up Center with CMPD and MEDIC at a Training Academy which has 44 positions Bechtler Museum of Modern Art Guided Tour: Bechtler Collection Up Close Mon, 6.17 | 1:00pm – 3:00pm Participants will get a sense of how a small art museum works while learning about the specific artists of the Bechtler collection and how their creative processes informed the artworks that are on view at the time of the participant’s visit. Participants will experience a hands-on art workshop, a visit to collection storage, and a gallery tour with sketching. Charlotte-Mecklenburg Police Department The Charlotte-Mecklenburg Police Department (CMPD) Communications Division/ CharMeck 911 is the primary Public Safety Answering Point (PSAP) for the City of Charlotte and Mecklenburg County. The main communications center is located in the CMPD headquarters building in center-city Charlotte. Constructed in 1996, the center has 15 9-1-1 consoles and 12 dispatch consoles, with 2 additional workstations on the supervisor’s bridge. The center uses Intrado Power911 and Intergraph CAD. A backup center with 20 9-1-1 consoles and 17 dispatch positions was constructed in the Police and Fire Academy in 2011. • The division is led by a police captain, and employs 113 telecommunicators, 17 DCI MEDIC Medic dispatches Mecklenburg EMS, Mecklenburg County Fire Departments & 1st Responders. Only EMS transport agency in Mecklenburg County, handling all 911 & non-emergent transports • Overall Agency staff of 510 • Communications staff of 48 • Dispatch 70 ambulances & 16 county fire stations • Dispatched 143,362 EMS & fire incidents in 2012 The Communications Center includes: Xybix console furniture; Intrado telephone system; VisiCAD by TriTech CAD system; Motorola 8-site, 800 MHz P25 digital radio system; and Verint recording system with Carolina Recording Systems. NASCAR Hall of Fame Guided Tour Tues, 6.18 | 1:00pm – 3:00pm No other venue provides you the adrenaline rush of taking a ride through the fabulous new NASCAR Hall of Fame! The Hall honors the history, heritage, personalities and greatest moments of stock car racing as well as its legendary race car drivers. Participants will get a full sensory experience of stories, amazing artifacts, interactive exhibits, and state-of-the-art attractions. NENA 2013 Conference & Expo 21