EDUCATION & TRAINING TUESDAY, 6.18 – WEDNESDAY, 6.19 the same building and without the loss of independent operation. Insightful, informative, and based on real-world examples, this session covers both the architecture of a virtual PSAP and the operational issues that virtual consolidation must overcome. the standard can help you boost health, performance, and retention in your center through resilience training, trauma treatment, peer support, CISM, and more! HOT TOPICS Lessons Learned from the Sandy Hook Shooting This presentation provides an overview of the events of 12/14/12 in Newtown, CT from the communications standpoint. Attendees will discuss and analyze the initial call intake, coordinate response efforts, media interactions, lessons learned, and more. from facility and consolidation planning to working with troubled employees; Chief Dispatcher Christopher Carver will share the best (and some of the worst) of his twelve-plus years in the Big Apple. PSAP TRAINING How Training Will Change in an NG9-1-1 Environment This session addresses our ever-changing world of telecommunicator training, and, in particular, what technologies are driving these changes. How do you provide Emergency Medical Dispatch instructions to a non-voice caller? How can our new technologies make training easier? This session addresses these and many other training challenges and concerns in our new PSAP environment. Don’t forget to register for a pre-conference course! See page 6 for details. NG9-1-1 MANAGEMENT The Next Generation Public Safety Communications Ecosystem Gone are the days of information silos. This session explains the ways in which state/national ESInets, NG9-1-1, LTE, P25, and converged voice/data/multimedia communications will function in unison and forever change public safety communications. Learn about the evolving ecosystem, its components, and how it completely overhauls the business model of the PSAP through true interoperability, situational awareness, and common operating picture. INTERPERSONAL ISSUES WEDNESDAY, 6.19 10:45am – 12:00Pm •••••• •••••• •••••• •••••• •••••• ANALYTICS & “BIG DATA” FOR 9-1-1 The Critical Need for Public Safety Intelligence & Analytics There are myriad data streams available in the public safety industry - Call Detail Records (CDR), CAD Information, Voice/ Event Recorders, etc. This session explains how these and other data streams contain critical information that can identify industry health, forecast call handling trends, determine new technologies’ impact, support legislative and funding requests, and more. The benefits of developing a nationwide data model will also be discussed. Healthy Teams Learn what it takes for a group of dispatchers to overcome hurdles and build cohesion to achieve effective results as a healthy team. Discussion will focus on the concepts of “People Over Stuff” and “Five Dysfunctions of a Team” and how they can be applied to your own shift and make it THE shift employees want to work. STRESS & MORALE Safeguarding the Well-Being of the 9-1-1 Professional: A New Stress Standard & Great Solutions NENA has helped define the serious costs of stress for our telecommunicators and 9-1-1 centers. Now it is time to talk solutions! Join us in the groundbreaking session as we unveil the new NENA Standard on Acute/Traumatic and Chronic Stress Management. We’ll teach you how LEADERSHIP & MANAGEMENT Leadership Under Fire, Hurricanes, & More: The Experiences of a Chief Dispatcher in America’s Largest & Busiest Fire Department Attendees of this presentation will share in the experiences, lessons, insights, and incidents faced by dispatchers in America’s largest and busiest fire department. From methods to manage peak workload to insights in supervision and leadership; PERSONAL & PROFESSIONAL DEVELOPMENT Who Will Do My Job When I’m Gone? How to Start a Succession Plan Just about everyone has thought about when and how they want to leave their job. But what happens then? It’s time to start planning now to groom your replacement. This session will give you ideas about how to best ensure your agency moves forward seamlessly after you have left. NENA 2013 Conference & Expo 17