All events take place at the Charlotte Convention Center unless otherwise noted. Subject to change. Visit www.nena.org/nena2013 for the latest updates. NENA 2013 AT-A-GLANCE KEYNOTES (See page 5 for details.) Mon, 6.17 | 8:00am – 10:00am Tues, 6.18 | 8:00am – 9:30am Wed, 6.19 | 9:00am – 10:30am | Opening Keynote Session featuring Mike Abrashoff | Keynote Session featuring Marlee Matlin | Keynote Session, Crossing the Generational Divide, featuring Jason Dorsey EDUCATION Full-Day Courses and Workshops (See pages 6–8 and 20 for details.) Thurs, 6.13 – Sun, 6.16 | 8:00am – 6:00pm | Center Manager Certification Program* Sat, 6.15 – Sun, 6.16 | 8:30am – 4:30pm | Pre-Conference Courses* Thurs, 6.20 | 8:00am – 1:00pm | NG9-1-1 Early Adopters Workshop* Thurs, 6.20 | 8:00am – 1:00pm | Understanding Databases in NG9-1-1* Education and Training Sessions (See pages 10–19 for details.) Mon, 6.17 | 1:30pm – 5:00pm Tues, 6.18 | 9:45am – 11:00am; 1:30pm – 2:30pm; 4:00pm – 5:00pm Wed, 6.19 | 10:45am – 4:00pm Expo Hall Buzz Sessions (See page 9 for details.) Mon, 6.17 | 10:15am – 1:00pm Tues, 6.18 | 11:15am – 1:00pm; 2:45pm – 3:30pm EXPO HALL (See page 9 for details.) Mon, 6.17 | 10:00am – 1:30pm; 4:00pm – 6:30pm Tues, 6.18 | 10:00am – 4:00pm PSAP TOURS (See page 21 for details.) Sun, 6.16 | 1:00pm – 4:00pm Mon, 6.17 | 1:00pm – 4:00pm Wed, 6.19 | 1:00pm – 4:00pm Visit www.nena.org/nena2013 for full conference details. *Additional registration and/or advance notice of participation required. NETWORKING EVENTS (See page 4 for details.) Sun, 6.16 | 4:30pm – 5:30pm | Membership Meeting Sun, 6.16 | 5:30pm – 6:30pm | Awards Ceremony Sun, 6.16 | 6:30pm – 8:00pm | Welcome Reception Mon, 6.17 | 7:00am – 7:45am | First Timers’ Breakfast Mon, 6.17 | 5:00pm – 6:30pm | Networking Reception in the Expo Hall Tues, 6.18 | 2:30pm – 4:00pm | Expo Hall Prize-a-Palooza Tues, 6.18 | 5:30pm – 6:30pm | ENP & Leadership Reception (By Invitation) Wed, 6.19 | 7:45am – 8:45am | Regional Breakfasts Wed, 6.19 | 12:15pm – 3:15pm | Chapter Leadership Forum* Wed, 6.19 | 6:00pm – 9:00pm | Installation Banquet & Gala WHO SHOULD ATTEND? 9-1-1 authority personnel; PSAP managers and supervisors; telecommunicators and dispatchers; 9-1-1 service providers; GIS and addressing professionals; telecommunications and network specialists; law enforcement, fire, and EMS personnel with 9-1-1 oversight responsibilities; public safety applications developers; managed services and cloud hosting providers; homeland security regulatory agency staff; state, regional, and local government officials REGISTRATION RATES NENA Member NENA Member ENP Non-Member North Carolina Resident $579 $529 $729 $469 By 5/10/13 $679 $629 $829 $569 After 5/10/13 NEW FOR 2013! Full registrations include on-demand access to the NENA 2013 Live Learning Center conference session archive. Turn to page 23 for additional pricing options and registration information. THREE WAYS TO REGISTER • Online at www.nena.org/nena2013/register • Download a printable form at www.nena.org/nena2013/form • Call 202.466.4911 to request a printable form NENA 2013 Conference & Expo 3