For more details on courses please telephone 707328
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Level 2 NVQ Certificates and Levels 3 and 4 Diploma in Customer Service
What is the purpose of this qualification?
These qualifications comprise QCF credit-rated units developed by the Institute of Customer Service, the
Standards Setting Body for the Customer Service sector. These qualifications allow learners to apply
knowledge, understanding and skills to a national occupation level required by employers, thus proving
competency in their job role.
What are the benefits of this qualification to the learner and the employer?
These qualifications require individuals to demonstrate competence against National Occupational
Standards (NOS) which are based on the needs of the Customer Service sector as defined by the Sector Skills
Council. As such they contribute to the development of skilled labour in the sector. The Edexcel Level 2 VQ
Certificate and the Edexcel Level 3 VQ Diploma in Customer Service may contribute towards the competence
element of an Apprenticeship.
What are the potential job roles for those working
towards this qualification?
Bank/building society customer adviser
Contact centre operator
Customer service adviser (Post Office)
Customer service assistant/manager
Hotel receptionist
Local government customer services officer
Medical receptionist
What progression opportunities are available to learners who achieve this qualification?
Learners can progress from the Edexcel Level 2 VQ Certificate in Customer Service (QCF) onto the Edexcel
Level 3 VQ Diploma in Customer Service (QCF), employment, or additional related qualifications.
Learners can progress from the Edexcel Level 3 VQ Diploma in Customer Service (QCF) onto the Edexcel Level
4 VQ Diploma in Customer Service (QCF), employment, or additional related qualifications.
Learners can progress from the Edexcel Level 4 VQ Diploma in Customer Service (QCF) into employment or
additional related qualifications.
For more information contact the VQ Office on 707328.
Level 2 £700
Level 3 £750
Level 4 £800