Contents
Chairperson's message
2
Commissioner's message
3
Reporting on the Charter
4
About the Charter
4
Four-year review of the Charter
6
Chapter 1: delivering improved services
7
Measuring maturity how is compliance with the Charter evolving?
9
Using the Charter to deliver better services to the community
11
Promoting review and improvement
16
Chapter 2: making better laws
21
Scrutiny by Parliament
22
Public participation in shaping laws
26
The impact of the courts on law-making
27
Engaging the community on local laws
27
Chapter 3: the Charter in the courts
29
Trends in 2012
30
What rights are raised?
32
How the Charter works
36
When the Charter can be raised in legal proceedings
38
Interventions in Charter cases
39