MEMBERS HIP Generating member value. ASPS focuses on member services first, ensuring each initiative, program or product delivers value and a significant return on investment for your membership dues and Foundation charitable contributions. • ASPS member services department continues to maintain a 97% customer satisfaction ratio based upon recent member surveys. International members continue to represent the single largest area for membership growth. Domestic: International: 98% retention for active members 91.3% membership retention rate for 2012 * 12% growth in membership from 2011 to 2012 • Membership at a Glance Solo practice-shared facility 6% Academic 9% Solo Practice 47% Academic Practice (Salaried with private practice) 4% Large multi-specialty group practice (more than 20 physicians) 4% Large plastic surgery group practice (six or more plastic surgeons) 2% Medium multi-specialty group practice (6-20 physicians) 1% Military 1% Retired 12% Small plastic surgery group practice (2-5 plastic surgeons) 14% Membership Breakdown Membership Breakdown Legend Active: Active ASPS Member Surgeon in the U.S. or Canada Candidates: Candidate for ASPS Membership in the U.S. or Canada Life Active: Retired Member Surgeons who remain active with ASPS Resident Subscribers: Residents and Fellows who are active with ASPS International: Active ASPS Member Surgeons who practice in a country outside of the U.S. or Canada W W W. P L A S T I C S U R G E R Y. O R G