‘‘Communicating is creating ties and maintaining them.’’ Jean-Jacques Stréliski The choice of theme for the 2013 Annual General Meeting was obvious: with the evolution of communications in recent years, the job of broker has changed. This is why Communications was the order of the day on May 8, which began with a simulation showing the evolution of communications. CONFERENCES This was also a training event, and attendees could choose between three simultaneous conferences. Jean-Jacques Stréliski The impact of communications on your image 92% of conference attendees appreciated its content. KICK-OFF Jean-Jacques Stréliski, Professor at HEC Montréal, gave a reality check on the impact of communications on the image of the profession. Benoît de Villiers, event MC, tells the audience that Serge Brousseau is late… Patricia Dupuis and Corina Theodorescu of FARCIQ Play to protect yourself Robert Nadeau tries to reach him… ‘’Ok, I’ll page him’’ The FARCIQ presented an interactive game on liability insurance. Does a court action filed against you have an impact on your personal credit? 97 % of participants 96 % of conference in the interactive game appreciated its content. attendees appreciated the quality of the speaker’s presentation. Luc Pelletier of the OACIQ Jurisprudence: the power of your communications Report on the AGM SPOTLIGHT ON COMMUNICATIONS 16 Profession Broker September 2013 Luc Pelletier, Director of Legal Affairs, presented recent jurisprudence cases related to communications. Are you a mortgage broker? One case concerns you! Profession Broker September 2013 17