Shipping:
PleaserefertoourFreeStandardShippingpolicyatthe
bottomofthispage.
Terms:
5%GSTandanyPSTorHSTwillbeaddedtoprices
where applicable. Use your PayPal account, Master-
CardorVisabepreparedwiththecardnumber,ex-
pirationdate,securitycodeandfullnameonthecard.
MoneyOrdersarealsoaccepted,pleasecallforatotal
includingshipping,handlingandanyapplicabletaxes
areadditional.
Foreign Orders:
Prices in this catalogue are in Canadian Dollars. All
orders and invoices are shown in Canadian Dollars.
Ordersareprocessedonthedateofshippingandthat
day'sexchangerateisused.Pleasereviewyourcredit
cardstatementforthechargeinUSorForeignCur-
rency.Customerisresponsibleforanyandallrelated
taxesorimportdutiesforshippingoutsideofCanada.
InternationalordersareshippeddirectlyfromClaresh-
olm,AB,CanadaandarenotsubjecttoGST.
Error Notice:
Wehavemadeeveryefforttoavoiderrorsinthecata-
logue.Despiteoureffortsaprice,descriptionorphoto
maysometimesbeincorrect.Ifthishappens,youwill
be notified of changes before we ship to you. Some
picturesmayvaryslightlyfromthedescription.Prices
maychangewithoutnotice.
Return Policy & Guarantee:
Your satisfaction with merchandise purchased from
thiscatalogueisguaranteed.Ifforsomereasonyou
finditnecessarytoreturnanitem,pleasefilloutthe
returncardattachedtoyoursalesreceipt.Followthe
shipping instructions on the card. Returned items
must be sent freight prepaid within 30 days of pur-
chase.WedonotacceptpackagesCOD.Someitems
will be subject to a restocking charge of up to 20%.
Special orders, drop ships and custom merchandise
maynotbereturned.Books,DVD's,andusedropesare
notreturnable.MondayMadnessitemsareafinalsale.
Weguaranteeproductsonlywhenusedforthepurpose
theywereintended,underfairtreatmentandordinary
conditions.Tackisnotdesignedforahorsetopullback
on.Wewillreplaceorrepairatourdiscretion,articles
whichprovetobedefectiveinworkmanship.
Saddle Return Policy:
Itisimportantthatyournewsaddlefitsbothyouand
your horse. When your saddle arrives please inspect
itcarefully,makingsureitisthesaddleyouordered.
Saddle your horse with it using a clean saddle pad.
Makesureyouarecompletelysatisfiedwiththequality
andfit.Whilewearinganoldercleanpairofjeansfeel
freetoridethesaddleonetimetoensureitfitsboth
youandyourhorse.Ifforanyreasonyouarenotsatis-
fied,pleasereturntheunusedsaddleforarefundor
exchange.Pleaserealizethatanewsaddlerequiresa
breakinperiodandwillnotsitcompletelydownon
thehorsesbackuntilithasbeenriddenseveraltimes.
Fullcreditwillonlybegivenonasaddleifthereareno
signsofwear,dirtoruse.Arestockingfeewillbeas-
sessedonsaddlesnotreturnedinnewcondition.
Backorders:
Wemakeeveryattempttohaveallitemsinstock;how-
ever,intheeventthatwebackorderanitem,itwillbe
shippedassoonaspossible.Wecancallbeforeweship
thebackordertoletyouknowthatitwillbecoming.
Pleaseunderstandthatbackordersmayhappenforsev-
eralreasons.SomeofthesereasonsarebeyondFron-
tier'scontrol.Yoursatisfactioniswhatourbusinessis
builton.
Freight Shortages or Damages:
Ifyourshipmenthasbeendamaged,besureyourdeliv-
erypersonnotesthisonthefreightbillbeforeyousign
it.Thecarrierguaranteessafedelivery.Anyclaimsdue
todamageorlossduringshipmentmustbemadeto
thecarrier.Noreturnorrefundonfragileitems
includingglasswareanddishesetc.
Policy:
TheuserassumesallrisksentailedinactionasFron-
tierWesternShopLtd.cannotguaranteefreedomfrom
injury.Useofanyequipmentlistedinthiscatalogue
orsoldthroughtheretailstore,cannotpreventserious
injurytohorseorrider.Equineeventsaredangerous
innatureandtheparticipantassumesallrisksherein.
FrontierWesternShopLtd.cannotbeheldliablefor
failuretomakedelivery.
Many Other Products Available:
Whatyouseeinthiscatalogueisonlyasamplingofall
theFrontierhasavailable.Forinformationorrequests
foranyitemsnotlisted,justcallus!Alsocheckourweb-
siteatwww.westernshop.comformoreinventory.
Price Policy:
We take our pricing policy seriously. We value your
confidenceinourabilitytoensurethatwebringyou
exceptionalvalueforyourmoney.Wedoourverybest
toensurethattheproductsyoupurchasefromFron-
tier are of the best quality and priced competitively
throughoutNorthAmericaFOBClaresholm,Alberta.
Ifthepricehaschangedonanitemthatyouhaveor-
deredwewillletyouknowbeforeweshiptheproduct.
Frontier Western Shop Ltd. our commitment to
your privacy:
The relationship between you and Frontier Western
ShopLtd.isbasedontrust.Wearecommittedtomain-
tainingtheprivacyofpersonalinformationprovided
byourcustomersandprotectingallpersonalinforma-
tioninourpossessionorcontrol.Wecollect,useand
disclose the personal information of our customers
onlytotheextentrequiredtooperateourbusiness.
Wecontinuetoprotectyourprivacyandyourrightto
controlthecollection,useanddisclosureofyourper-
sonal information. We have procedures in place that
guide our employees in maintaining confidentiality.
Whathasbeenourongoingbusinesspracticehasbe-
comeourdocumentedcommitmenttoyou.
Our company has established privacy policies and
proceduresandappointedaPrivacyOfficer.Ourem-
ployeesunderstandtheimportanceofthepoliciesand
proceduresandfollowthemcarefully.Youcanrequest
acopyofourPrivacyStatementbytelephoneormail.
For Your Convenience:
We accept MasterCard, Visa, Money Orders
andPayPal.
WedonotshipCOD.
1. Order by Telephone:
Calltollfree1-800-661-7939between8:30am
to5:00pmMondaythroughFridayMountain
Standard Time anywhere in Canada and the
USA.Pleasehaveallofyourorderinformation
andcreditcardwithexpirationdateready.Af-
terhours,yourcallwillbetakenbyouranswer-
ingmachineservice.Pleaseleaveyourname,
daytimephonenumberandadetailedmessage,
andwewillcallyoubackthenextbusinessday.
Ifyoucannotreachusonourtollfreelineyou
cancallusdirectat1-403-625-2777.
2. Order by Fax:
Our fax number is 403-625-4454. Please
include the product numbers, size and co-
lour preferences and any other applicable
information. Also include your return
telephone, fax or email, method of pay-
ment, shipping instructions and complete
shippingaddress.
3. Order by Mail:
Please contact us for shipping costs. Specify
clearlyandcorrectlyallitemsneededincluding
productnumbers,sizeandcolourpreferences
andanyotherapplicableinformation.5%GST
and any applicable PST or HST is calculated
ontheproductsandtheshipping.Moneyor-
derscanbesenttoBox1450,Claresholm,AB
T0L0T0.
4. Order On Line:
Oursecureonlinecatalogueiswww.western-
shop.com.Youcanshoponlineanytimeinthe
comfortofyourownhome,throughourcom-
plete and secure website. You can also email
inquiries, website suggestions and orders to:
frontier@westernshop.com.
Free Standard Shipping
FreestandardshippingreferstoStandardCanadaParcelPostonlyonordersover$100.Wehaveaflatrateshippingchargeof$10onordersunder$100inCanada.
FreeshippingtotheUSAonordersover$150.Kindlyallow7-10workingdaysfordeliveryviastandardshippingmethods.Appliesonlytoordersdeliveredtoavalid
addresswithinCanadaandtheUnitedStatesviaStandardCanadaParcelPost.Ifyourequireyourorderfasterthanstandardshipping,wehaveotheroptionsforyou
atgreatshippingrates.Someoftheitemswhichneverqualifyforfreeshippingare:saddles,heel-o-matics,hotheels,bones,packboxes.Thislistisnotexhaustiveand
Frontierreservestherighttoexcludeanyitemfromfreeshippingatanytimeduetoitqualifyingasoversized.Pleasecallforanaccurateshippingquoteonoversized
items.AlthoughthisfreeshippingofferappliestoStandardParcelPostonly,Frontierreservestherighttosendlargecombinedparcelsviagreyhoundtoreceivethe
mosteconomicalshippingrateforFrontier.Thisofferisconditionaltoadditionalshippingchargeswhichmayapplytosomeitemsbecauseofsize,weightorspecial
handlingthatisrequiredtomakesureyourorderreachesyousafely.Additionaldutiesandtaxesmayapplytocrossborderorders.Freeshippingdoesnotapplyto
wholesaleaccounts.
Flat Rate Saddle Shipping in Canada
Weofferflatrateshippingonoursaddlesofonly$40.WewillshipasaddletoyouforONLY$40anywhereinCanada.Pleasecallforadditionalshippingchargeson
shippingsaddlestotheUnitedStates.
Frontier Western Shop
P.O. Box 1450
5111, 1 Street West
Claresholm, Alberta, Canada
T0L 0T0
TOLL FREE: 1.800.661.7939
ONLINE: www.westernshop.com
3