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Monitoring & Managed Services
Zycko's Steelhead device monitoring and managed services solution
allows partners and customers alike to deploy Riverbed devices into
a new or existing estate, with the confidence that the solution will
be monitored for health and availability, reducing downtime and
outages on the network.
A service offering with a combination of availability monitoring, hardware health, repair management, optimised
application performance and reporting; Zycko's solution removes the management burden and training overhead,
whilst ensuring that the network will perform effectively.
EXPERT LEVEL
Using Zycko's comprehensive team of RCSP engineers you can rest assured that the best in the field are in control of
your network.
MONITORING
Zycko's Monitor Service tracks and reports on an extensive list of device functions to aid in problem identification
and resolution.
ALARM MANAGEMENT
Zycko is alerted to any alarms generated, quickly identifying the cause, severity and the best method of resolution
to reduce the impact on the network.
REPORTING & RECOMMENDATIONS
Extensive reports and recommendations are provided on a quarterly basis with customer specific reports generated
on request.
Standard reports include the following info:
·
Global Estate and Specific Site/Device Recommendations
·
General Health
·
Sizing & Suitability
·
Optimisation Efficiency
·
Capacity Planning
·
Software Assessment and Best Practices
ZYCKO PROFESSIONAL SERVICES
explore more at www.zycko.com/professional-services